T-Mobile pats HTC Wizard Web on the back

Stanley's picture
Submitted by Stanley on Fri, 26/05/2006 - 18:03. HTC Wizard Web

A HTC Wizard Web member sent me a private message that made me feel like T-Mobile was patting me on the back. Names and phone numbers have been obscured:



Below is the email I got from Corporate T-Mobile when I asked too many questions about the HTC Wizard. They basicly came back with: "We sell it not make it so get support from..."

And look who they refered me to!

Quote:
From: Executive Response (ECR) [mailto:[obscured]@T-Mobile.com]
Sent: Friday, May 19, 2006 2:51 PM
To: [obscured]@yahoo.com
Subject: Regarding the MDA

Mr. [obscured]:
Here is the Website.

http://www.htcwizardweb.net/node/119

[Name of T-Mobile employee]
Executive Customer Relations Specialist,
Office of the President,
Desk:(877)290-xxxx ext. xxxx
Fax:(505)998-xxxx

Global Wireless by T Mobile

Now wouldn't it be nice if they would be so kind to put a link to the HTC Wizard Web on the support section on their web site?

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HTC Wizard Web, aiming to become the number 1 resource for information for HTC Wizard owners.

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Sweet!
griffineyes's picture
Submitted by griffineyes on Fri, 26/05/2006 - 22:00.

Good job.

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They all are watching!
Rudy's picture
Submitted by Rudy on Fri, 26/05/2006 - 23:47.

It’s like telling you to look in a mirror then go figure. What’s good about it is they all are watching the site. I have even seen talk about HTC in Cingular forums.

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If it aint broke no fix it!

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Cool!
Cardcaptor_RLH85's picture
Submitted by Cardcaptor_RLH85 on Sat, 27/05/2006 - 00:52.

This is pretty cool. It feels like a validation of everything you're doing here. Wonderful site ^_^

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Not to pop your balloon but....
Checkmate's picture
Submitted by Checkmate on Sun, 28/05/2006 - 08:38.

I work for T-Mobile as well, and Customer Relations are basically CCR's that handle the web correspondence. But kudos do go to this site, I refer this site to many customers for insight. We really have to watch what we say about endorsing any third party websites so I am careful who I refer. But anyways, if you need any kind of middle man feel free to PM me, I'll be happy to help out.

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NO balloon
flskgrd's picture
Submitted by flskgrd on Fri, 02/06/2006 - 05:40.

Checkmate wrote:
I work for T-Mobile as well, and Customer Relations are basically CCR's that handle the web correspondence. But kudos do go to this site, I refer this site to many customers for insight. We really have to watch what we say about endorsing any third party websites so I am careful who I refer. But anyways, if you need any kind of middle man feel free to PM me, I'll be happy to help out.

well being the guy that that the email was sent to. this was just not that CSR that this went around and it followed up a lot of phone calles with engineers and other staff so real kudos to
this site.
Gary F

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